Manually Update an MTR with the latest Teams App – Blog – - Step 2: Run the script to update the Teams Rooms app

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Known issues in Teams Rooms and devices - Microsoft Teams | Microsoft Docs. 

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Manage Windows Updates for Microsoft Teams Rooms - Microsoft Teams | Microsoft Docs.Crestron Flex: Manually Updating the Microsoft Teams® Room (MTR) Application

 

Windows Updates should be transparent in the room, and normal operation should never be interrupted by Windows Updates. Pay special attention to policies or actions that result in a device update or forced reboot during business hours. Teams Rooms should not reboot during use or alert about Windows Updates over the UI during usage hours.

Review your configuration if that behavior happens. Skip to main content. This browser is no longer supported. Download Microsoft Edge More info. Table of contents Exit focus mode. Set the display resolution to p. If you have dual monitors, set the scale and resolution for both screens. Next, select the start icon and enter Command prompt. Select Run as administrator. If Microsoft Teams Rooms isn't running well, performing a factory reset might help. To do this, use the Microsoft Teams Room recovery tool and follow the factory restore instructions.

There is a known issue where the Microsoft Teams Rooms can become unusable if the Keep my files - Removes Apps and settings, but keeps your personal files option is selected during the Windows Reset process. Do not use this option. The following table summarizes the possible remote operations and the methods you can use to accomplish them. Domain-joining Teams Rooms enables you to grant domain users and groups administrative rights.

By doing so, you will not have to remember the local machine level administrator account password. If using Skype for Business, domain-joining the Teams Rooms automates importing your organization's private root certificate chain.

Create machine objects in the OU before joining Teams Rooms to the domain to assure that Group Policies applied to the default computers OU are not applied. Even if you create a separate OU and block inheritance, there are some group policies which could cause issues if they have No Override set. Ensure that you override or block the inheritance of these:. When joining Microsoft Teams Rooms to a domain, ensure that your group policies don't override the settings in the following table.

Teams Rooms with these group policies enabled is known to run into issues with Windows 10 OS updates. You can perform the following management operations remotely by using PowerShell see the table below for script samples :. This functionality is off by default.

You need to enable remote PowerShell for your environment on the Microsoft Teams Rooms system to perform the operations below. Therefore, Teams Rooms requires regular internet access. Before contacting Microsoft with support issues, be sure Microsoft Teams Rooms is loaded with the latest version of the app.

Microsoft Teams Rooms connects to Windows Update to retrieve operating system and peripheral device firmware updates. It also connects to the Microsoft Store to retrieve application updates. If you need to manage application updates manually but can't follow the normal procedure for Microsoft Store for Business to Distribute offline apps , you can acquire Teams Rooms update packages to perform app updates on supported operating systems. The update release may lag behind the store release, and it might not always match the latest available build.

Some management functions, like manually installing a private CA certificate, require placing Teams Rooms in Admin mode.

The console is now back in its normal operation mode. The following procedure requires you to attach a keyboard to the device if one is not already attached. Press the Windows key five times in rapid succession. This will bring you to the Windows logon screen.

This method doesn't log the Skype user off or gracefully terminate the app, but you'd use it if the app wasn't responding and the other method wasn't available. The console restarts into its normal operation mode, running the Microsoft Teams Rooms app. You can remove the keyboard, if you attached one to complete this procedure.